Website and CRM development
Streamlines processes by integration
Case study icon svg Casestudy

CRM and website development

for The Independent Schools Bursars Association

  • Industry sector icon svgEducation
  • Location icon svgBasingstoke


The Independent Schools Bursar’s Association supports and advises the bursars and management staff of more than 960 independent schools across the UK and overseas.

Their business is based around a membership subscription, which gives them access to a suite of exclusive information relevant to their industry sector. Their existing website was first developed back in 2002, and had grown to hold more and more information but was proving unwieldy and was no longer reflecting the ISBA’s brand.

Key requirements identified:

  • The need for website content to be updated by non-technical users
  • Tighter integration between in-house systems (CRM) and websites
  • All systems to provision for future growth
  • A user friendly website that all members will find easy to use irrelevant of their skills

Project description

Impreza ran a series of workshops to identify the key issues that the organisation were facing, and developed a strategy for the development of a public facing and members website, plus a bespoke backend CRM solution to manage their day-to-day processes. This CRM would tightly integrate into the websites to ensure data existed in only one place, throughout the organisation.

Key elements of the project:

  • Full content managed public and members websites developed using Umbraco CMS
  • Bespoke CRM system developed using and MS SQL which tightly integrated into the websites providing a method for managing all contacts, clients and associated information
  • Subscription management
  • Event and course management
  • E-commerce integration with Worldpay for taking course payment online
  • Sage integration
  • Dashboard for members to see latest relevant information
  • Document management library featuring Microsoft Word and PDF “on-the-fly” conversions
  • Member forum
  • movie library

If you have a similar project that you’d like to discuss, please call on 01634 299800 or send an email to get the ball rolling.

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